How can I find products easily?
Using the product finders which are located on the left of every page (except the checkout pages). There are four filters:
The parts filter allows you to filter products by three categories. Vehicle, Brand/Manufacturer and product category. You can also choose to hide universal products (such as seats and wheels) and hide discontinued products.
The wheel filter allows you to filter wheels. You can filter by Brand/Manufacturer, Wheel name, Size (diameter), Finish/Colour. You can also choose to hide cast wheels and hide discontinued products.
The brake pad filter was created due to the huge number of brake pads we offer. You can filter brake pads by Vehicle, Brand/Manufacturer, fitment and maximum operating temperature. You can also choose to hide pads not suitable for stress and hide discontinued products.
The seats filter allows you to filter seats by four categories. Brand, Colour, Fixed or Recline and Material/Finish. You can also choose to hide pads not suitable for stress and hide discontinued products.
Can I search by a keyword?
The ‘Search’ box is in the top of every page. Simply type the product code or product name of what you are looking for into the box and click on the search icon.
Best results are often obtained if you enter just one or two key words from the product name. Try using the least common words. (Don’t use words like ‘the’, ‘and’, ‘a’, etc. which will produce many results.)
Don’t worry about punctuation! Adding punctuation is not necessary when searching. The search engine will reveal the same results "proper punctuation"’ or not.
Example: Toda Exhaust DC5 is better than Toda Racing Exhaust System for DC5.
Touge also supports vehicle names such as Integra, Silvia and RX7.
Why does Touge use chassis codes to identify fitment?
Chassis codes are industry standard for identifying what parts fit what vehicles. Some listings may have engine codes (SR20DET for example) or years to (~01/2010 for example for all up to Jan 2010) or from (12/2009~) as many elements of a vehicle can change such as brake pad fitment,
suspension or aero parts. Once parts are ordered if Touge is not 100% sure of your order fitting your vehicle they will contact you to confirm.
We prefer using this method over generic Civic 2002-2005 or listing products like brake pads and a list of applicable vehicles.
How can I be sure of my vehicles chassis type?
Touge lists information each vehicle. If you click on any of the chassis code listings on the Touge site it will open a
PDF document in a few window (Adobe Acrobat reader required) with key information on each vehicle.
You can also check by looking at registration documents (under chassis number) or by popping the bonnet and checking that way.
How do you work out shipping prices?
Each product is tagged with its volumetric weight. From this we can work out shipping to over 240
countries using 5 different shipping methods (some methods are only available to some countries). This calculator is now over 50,000 lines of code!
What shipping services do you offer?
EMS (International Express Mail Service - Air)
Items are marked as priority by Japan Post. This means they are loaded on the next available plane from Japan to your country of residance. This is a fully trackable service with excellent shipping times.
SAL (Economy Airmail)
Items are still shipped via air but can only be loaded into the aircraft if there is room. On larger items this can take 2-3 days. However, SAL offers cheaper shipping over EMS and on most occasions, fairly quick delivery.
Ocean Freight (Japan Post/DB Schenker/TNT/DHL)
Please be prepared to wait 1-3 months depending on your location. However, prices are considerably cheaper than both EMS and SAL. Please only select ocean freight if you are happy to wait 1-3 months for your parts.
TNT/DHL Air Freight
Some items we sell are simply too large to ship using convential methods such as EMS or SAL. Items such as bumpers and other large aero parts CANNOT be shipped using the normal methods. Touge charge customers for this freight. TNT will then bill you when the item lands in your country to arrange payment of applicable taxes and clearance fees.
Why is shipping so expensive?
The Touge shipping calculator took hundreds of hours to populate, test and configure. The first
¥1000 (depending on your location, ¥1900 for most International customers) is the base
shipping level. If you order one radiator cap it will cost
the base rate to ship. If you order 4, it will still only cost the base rate.
It is not advisable to order just one radiator cap from Touge. It is more beneficial to order more items at once to save on shipping.
We offer shipping cost reductions if you order multiple items.
What countries do you ship to?
Touge ships to over 240 countries worldwide.
Please the maps below to see the available shipping methods and timescales to your country.
When does Touge dispatch?
As soon as we receive payment (in full) and can confirm the order is authentic stock is prepared for dispatch.
As we sell thousands of products our stock holdings are limited compared to our extensive offering.
Stock is then ordered in from the manufacturer with a normal turnaround of 48-72 hours depending on their stock levels and shop opening times.
Touge aims to dispatch your goods within 24 hours of receiving the product from the manufacturer.
On some occasions the manufacturer has no stock of the item and the order is put into a backorder list.
The manufacturer may not start production of the item you ordered until they receive at X orders for this item.
Touge is not held responsible for delays in manufacturing caused by:
- Production Minimum Order Quantity set by the manufacturer.
- Delays caused by national holiday, summer shutdowns, race events or associated holidays
Each item listed on Touge is tagged with an expected dispatch time from Touge.
For items marked with longer lead times such as 6+ weeks. This means UP TO. In your case it may only take 6-7 days. It all depends on the
manufacturer. If there is no stock of the item it can take up to x days for the manufacturer to prepare a product run, carry out quality control, package the item, ship it to Touge, and Touge to dispatch the item.
Dispatch means it leaves Touge. Not delivered to the destination.
Please see the Touge shipping map for estimated delivery times to your country.
Dispatch from Touge takes up to 24 hours to:
- Package the goods and make sure the product is well protected on its journey to you!
- Invoice the goods and present all paperwork clearly on the package (to minimise customs inspection)
- Book the shipment in for collection by Japan Post
What is the Touge Tuner Map
The Touge Tuner Map brings together various data stored in our database to populate a Google Map with locations of over 350 tuning shops in Japan.
Using the Google API technology you can:
- See Zip codes for each company
- Plan a route around Japan visiting your favourite tuning shops
- Plan a short trip from your Hotel to a tuning shop including road, JR Rail and even the famous Shinkansen!
Many product listings have these maps embedded. Check them out!
How can I share products online?
Found a product you want to share on Facebook, Twitter, Digg or Stumbleupon? Simply click on the links displayed on the product listings page. You can also email a friend a link to the page.
The best way to share on forums is by using the Permalink. This link is a short simple link that will take the browser directly to that product listing.
To find a permalink on a listings or results page click on the Manufacturer ID. That page and URL is the direct link to that product.
What is JPY?
Japanese Yen or JPY is the native currency of Japan. In order to make international business simplier we have employed a currency conversion system to
help you understand the cost of the parts in your native currency. We support every major world currency.
Look out for the currency icon when shopping with Touge to calculate the price in your local currency.
How can I change the currency Touge uses?
All orders are invoiced in Japanese Yen (JPY). We display our prices in a variety of other currencies for convenience only. Foreign exchange
rates are not approximate and should be used for comparison purposes only. The final amount charged is dependant on the exchange rate used by
your financial institution. NOT Touge Distribution.
Look out for the currency icon when shopping with Touge to calculate the price in your local currency.
What payment methods does Touge support?
We accept VISA, Mastercard, American Express, Discover through Paypal. We also accepted VISA and Mastercard through 2checkout.
Bank transfer is also an option but carries a ¥3000 bank broker fee. Contact us for more information regarding transfers.
Does Touge offer credit?
Due to a huge percentage of our business being from outside of Japan, Touge are unable to offer international credit.
Finance companies offer such high rates of interest it is cheaper in the long run to obtain credit through a bank using a credit card or other finance solution.
I have a question about my charges
Any payment/charges related questions should be emailed to us. Please be sure to include your order number (TD number). We aim to reply to all emails regarding charges within 6 hours.
When will my credit appear on my statement?
If Touge has agreed to give any refund (partial or full) it can take up to 14 days to process as refunds may have to come back from manufacturers, agents or
suppliers prior to refunding you.
When will my card be charged?
Your card will be charged upon order placement. We employ this system over charging upon dispatch due to:
- The high value of the goods and the protection of our business interests
- A high % of orders being rejected when ready for dispatch that causes Touge cashflow problems
In order for operate the Touge website efficiently we have no choice but to run our financial department in this way. Thank you for your understanding.
I've lost my invoice, can I have another?
Of course, simply login to your account and view the invoice for the order you are missing an invoice for. Then click the print button at the top of the invoice.
Are there any surcharges for paying with Paypal or Cards?
All prices are shown on the site are the prices we charge (shipping is shown at the checkout stage). Unlike other companies we do not charge you a
penalty for giving us money :)
If a customer cannot process their
order through Paypal or using their credit card through Paypal then the only other option is to use our partner 2checkout.com.
All 2checkout transactions offer full 3D security screening for our security.
What happens if it's cheaper elsewhere?
There are plenty of other websites out there offering JDM parts. Some of them cheaper, the majority of them more expensive.
However, the experience Touge offers is like no other. More features, more products and a simple, easy to use interface. This wasn't cheap or easy to
develop and as any business-person knows, return on investment is number 1 priority. We have managed to keep a lot of development costs down due to
in-house staff managing the website and fast growing database.
When comparing prices please check the following:
- Does the price you see including shipping to your country?
- Does the price you see include any paypal/card fees?
- How fast can this company supply you?*
- Does this company have offices worldwide and 18 hour a day support?
* There are a few businesses operating on a "Group Buy" system. The more orders they receive for an item the more pressure they can put on the supplier for a better price. These types of businesses can take several months to ship your order!. Please be aware of this before contacting Touge for a pricematch.
What is brand information?
As Touge has the largest product offering in the world for Japanese vehicles! A number of brands may meet
search criteria that you have never even heard of!
By bringing together a number of Touge database elements and good old research we have put together a brief history of each brand, a Youtube video
(where possible) and most brands also have a googlemap showing their location.
Touge is proud to offer the rare and wonderful parts manufactured in Japan.
Are all of these items in stock?
Touge carries considerable stock but selling over 27,000 products (and rising!) it is simply impossible to remain competitively priced and stock over a
¥300000000 worth of stock. Warehousing costs, insurance and staff levels would be too high. Touge would have priced itself out of the market.
Through our established network of suppliers and agents we ship most orders within 7-10 days. Due to the high
number of fraud attempts we only ship in stock items the same day if the customer has a trading history with Touge.
Can I rate products?
Touge offers a product "like" system. This system is powered by Facebook.
How are brand ratings calculated?
The brand rating system is a system to enable customers to make a more educated decision to purchase an item.
The following areas of a brand are scored:
- Brand Quality: The overall quality of products supplied by the brand
- Stock: How the brand has performed with delivery to Touge
- Rarity: How rare the products are supplied by the brand
For an item listed as 4-6 week dispatch time and a rating of 1/5 for stock you know the wait is going to be long!
Should I be concerned buying from a low scoring brand?
It all depends on the product (see if it has any ratings and if so, how many) and lead time. If you want a rare bumper shipping to Iceland by sea of course there
are going to be long lead times. Any company that falls short of our expectations is promptly removed from the Touge website.
This includes companies that make low quality "counterfeit" type products.
What are the benefits of opening an account?
By opening an account with Touge you can login to see previous orders, track shipping through
Japan post, print invoices and it speeds up ordering when returning to shop with us.
Do I have to sign up for an account to order?
Yes. It is a requirement to have a Touge account to shop with us.
I've got a promo/discount code, how do I use it?
Simple enter the code quoted without any "speech" 'marks' at the checkout.
Your promotion code will then deduct the set amount of JPY currency or % from the order total.
How do I create an account?
Simply hover over the account icon at the top of this page (the padlock). Click the new account button and fill in the desired fields. It's a very simple process.
Is it possible to edit my account information?
Of course! Simply login to your account and edit the information you want changed.
What happens if I forget my password?
Simply hover over the account icon at the top of this page (the padlock). Click on the password recovery button.
Then enter your account email address and a new password will be sent to you.
What Happens If I I want to close my account?
This isn't a problem. Simply email us and we'll happily close your account.
Does the price shown include any VAT, tax or any import duty?
No. All parts exported from Japan are not including the Japanese consumption tax and the tax is payable by you; the importer.
It is not possible for us to charge you tax for your native country.
What Happens If I my order is held by customs?
This is a rare occurance. Sometimes customs officials want to physically check the item to make sure it is a legal item in your country. They can hold the goods for up to 14 days whilst they carry
out these checks. Please do not email us asking us to "chase" the customs officials. We are powerless against any custom official!
Can you not mark down the invoice value so i avoid tax?
This is a question that gets asked at least once a day. The law in Japan is clear on helping importers avoid native tax. The law is also crystal clear in every country worldwide.
In the US it is a federal crime to knowingly avoid the duty and tax on imported goods. In the EU the goods can get ceased, destroyed and the importer fined.
It seems to be common place in this industry now to avoid the tax in order to get a better price. The Japanese authorities have stepped up their procedures now for tracking financials on exported goods.
And finally, by reducing the invoice value to help you avoid tax leaves both us and you open to a loss in damage claims if an item is lost or damaged in transit. You could end up with ¥10000 back when you spent ¥200000!
So please, do not ask us to help you avoid tax. You won't like the reply!
I've changed my mind, I want to cancel..
By ordering and accepting our terms you have entered into a legal contract between yourselves and Touge Distribution. We are unable to accept any cancellations for any parts. Many of the parts we sell are made to order and once we enter into a contract with the supplier we are unable to cancel our order.
Touge cannot afford to take the unwanted stock as this limits our financial strength to enable us to continue operating as an efficient sourcing company.
I've been waiting 3 months now, I want to cancel..
Touge lists lead times and brand information for each product we sell. We strongly advise checking these lead times and brand information prior to purchase. We will not accept any attempts to cancel either with communication or through PayPal or other merchants.
Our terms of sale are based on our terms of purchase with manufacturers. Any customer buying direct from manufacturers would be subseptable to the same terms and conditions as we are.
We take the headache out of ordering from Japanese companies and combined with our buying power we are able to offer more competitive pricing.
How comes it has taken so long to source the parts?
Many of the parts we supply are available off the shelf and will be dispatched within 72 hours of order. However, it is impossible to us to buy in all the parts we sell. The financial commitment would be too high and some of the items we list we may only sell 1 of per year!
What makes the products we sell so special is the workmanship, passion and spirit that has gone into the design, quality and manufacturing process.
There is a huge cultural difference between the Japanese (huge patience, it arrives when it arrives) and the rest of the western world. Each time we get customers complaining about a manufacturer taking too long we cannot pass any of that on to the manufacturer. We receive the same information back "shortly, shortly". :)
Again, we always request customers check lead times before ordering and check the brand rating for stock.
Do you provide wholesale pricing?
Touge offers wholesale discount. Terms for wholesale are:
- First order has to be more than ¥500000 (excluding shipping)
- Any wholesale order after the first must exceed ¥250000 (excluding shipping)
Are there are any terms to purchasing?
Yes, apart from the above purchasing criteria the following terms apply:
- Orders must ship complete (no part shipping)
- Part shipping is available upon request but additional charges apply
- Wholesale customers must be operating from a commercial address
- Wholesale customers must be a registered business (proof required)
- Wholesale customers must pay via BACS/TT or Paypal with a 5% surchage being applied